Effective date: September 21, 2026
Information we collect
When you book or request a quote, contact us or send an operator inquiry, we collect the details you provide: name, email address, phone number, organization, pickup and return details, vehicle and add-on selections, driver information required for the rental agreement, and the contents of your messages. Our web hosting provider, Hostinger, keeps standard server logs (such as IP address, pages requested, date and time, and browser type) for security and troubleshooting, and delivers this website through its content delivery network. Nation Van Rentals does not place its own advertising cookies. This website uses Google Analytics, loaded through Google Tag Manager, to measure how the site is used (see "Other services used on this website" below). When you pay online, the card details you enter go directly to our payment processor, Stripe (see Payment information).
Website forms and FormSubmit
Our online contact and inquiry forms are temporarily unavailable (please use the email-app option, call or email us). When they are available again, messages submitted on this website will be delivered to our mailbox (info@nationvanrentals.com) by FormSubmit (formsubmit.co), a third-party form-delivery service. The information you type into a form — including your name, contact details, organization and trip details — is transmitted to FormSubmit and forwarded to us by email so that we can respond. FormSubmit may show a CAPTCHA to filter automated submissions. We do not use FormSubmit for payment information, and no card details are collected on our forms.
Optional email while booking. If you enter an email address on the first booking step, this website keeps it only in the open page while you book (it is not saved in your browser's storage) and, if you book online, fills it in for you on the Confirm step. Going on to the next step does not send it to us: it reaches our reservation system only when you book from the Confirm step, together with the contact details you confirm there. We use it only for that trip unless you separately choose to receive promotions. Leaving the field blank sends nothing.
Information kept in your browser
While you are booking, this website keeps your in-progress selections (locations, dates, van count, options, any delivery or collection address you selected) in your browser's session storage for the current tab only, so a page refresh does not lose your place. It is removed when you close the tab or submit a request, and it is never written to long-term storage. Calculated prices, road distances, tax figures and quote identifiers are not kept in your browser — they are recalculated fresh — and required acceptance boxes always start unchecked. Apart from the Google Analytics cookies described below, we do not use tracking cookies, and we do not store card details in your browser.
This website remembers the language you choose, whether you closed the suggestion to view a page in Spanish, and your display-currency choice (and, once you use the currency selector, the latest exchange rates and their dates) in your browser's local storage until you clear this site's data; none of this is personal information, and the exchange rates come from our own reservation system at staff.nationvanrentals.com, which calculates them from the European Central Bank's euro reference rates.
When you pay online. When you book and pay online, this website also keeps a few short records in your browser's local storage, which every tab of this site shares. One is a random identifier for this browser: it stays until you clear this site's data, and our reservation system keeps only a coded (one-way) version of it, together with a coded version of your IP address, to count unpaid van holds so that no one can hold too many vans without paying. The others track a payment in progress or just completed — booking and payment references, a private access code and a coded summary of the trip, with no name, contact or card details — so that a reload or a second tab cannot lose track of a payment or charge it twice. They are deleted when they are no longer needed; none is used after 24 hours, and an expired one is deleted the next time this website reads it. After you pay, your confirmation details are kept in this tab's session storage, so a refresh does not lose them, until you close the tab. The payment step also loads Stripe's secure card fields, which may set Stripe cookies used to prevent fraud.
Payment information
Online payments are processed by Stripe, our payment processor. When you pay online, or use a payment link we send you, you enter your card number, expiry date and security code in secure fields that Stripe provides; those details go directly to Stripe and are never stored on nationvanrentals.com or by Nation Van Rentals. We also give Stripe the amount, your booking reference, and the name on the card, billing country and (for the United States, Canada and the United Kingdom) billing postal code you enter, and Stripe may collect information about your device and browser to prevent fraud. Stripe uses this information as described in Stripe's Privacy Policy. From Stripe we receive the payment result and the card's brand and last four digits, which we keep with your reservation records. We never receive or keep your full card number or security code.
Paying on the Confirm step. When you pay online, we also give Stripe the name, email address and mobile number you enter under Your details, with the payment. If you pay with Apple Pay, Google Pay or Link, the wallet or Link gives Stripe the name, email address, phone number and billing address you choose in it for that payment; if you choose to save your details with Link, Stripe's Link service keeps them under Link's own terms and privacy policy. Where paying from a US bank account is offered (for some bookings made well before pickup), you connect your bank account through Stripe, which receives the account details it needs for that payment.
Saved cards. If you authorize us to save your card for a rental when you pay online, Stripe keeps the card on file, and we give Stripe your name, email address and phone number to create your customer record there. We keep only Stripe's references to the card and to that customer record, and a limited description of the card (brand, last four digits, expiry date and a coded fingerprint Stripe provides so the same card isn't saved twice). We use a saved card only as described in our Rental Requirements (Your card on file for this rental) and your rental agreement: for the rental you authorized it for — its security hold and the charges due under the Rental Agreement for that rental — and not for other rentals. You can ask us to remove it at any time.
A reservation made by phone is paid with the method our team confirms with you.
Other services used on this website
- Web hosting and content delivery (Hostinger) — pages are served from Hostinger's servers and content delivery network, which receive your IP address and standard request data when a page loads and keep server logs as described above.
- Google Tag Manager and Google Analytics 4 — Google Tag Manager loads Google Analytics, which sets first-party cookies (_ga and a _ga_-prefixed cookie) and collects information about your device, browser, approximate location, the pages you view and how you arrived, so we can understand how the site is used. Google receives this information as our processor. You can opt out with Google's browser add-on or by blocking cookies for this site; see Google's privacy policy.
- Our reservation system — while you choose your trip, the booking pages send your selections (locations, dates and times, vans, options, flight details, any delivery or collection address and your notes) to our own reservation system at staff.nationvanrentals.com, operated by Nation Van Rentals, to check availability, pricing and taxes. When you pay online, your contact details and acknowledgements are sent there too, to make your booking.
- Stripe — processes online card payments and, when you authorize it, keeps your card on file. Stripe's card fields and fraud-prevention script are loaded from js.stripe.com only on the Confirm step. See Stripe's Privacy Policy.
- Google Fonts — the fonts on this site are loaded from Google's servers, which receive your IP address when a page loads.
- Google Places & distance (door-to-door delivery) — if you request door-to-door delivery or collection, the address box uses Google's address-autocomplete service to suggest and confirm a valid U.S. address; what you type and your approximate location are sent to Google to return suggestions. The road-driving distance used to price the service is then calculated through Google's routing service. Google receives this address information to provide those results. This applies only when you choose door-to-door service and enter an address.
- Your email app — while our online forms are unavailable, the "Send with your email app" option only opens a new message in your own email program with the text you typed; nothing is sent by this website.
- Email and telephone providers — used to reply to you and to send reservation communications.
How we use your information
- To price and manage your reservation or quote, confirm availability, pricing and taxes, take payment when you book online or pay a payment link, use or charge a card you authorized us to save only as described in our Rental Requirements, and fulfill your reservation, including pickup instructions, receipts and reservation updates
- To respond to your questions, quotes and operator inquiries
- To send transactional text messages about your reservation, and promotional texts only if you separately opt in
- To meet legal, safety and insurance requirements connected with the rental
Sharing
We share information only with the service providers described above, including Stripe to process online payments (Stripe shares payment details with card networks and your card issuer to complete them); when required by law; to enforce our rental agreement; to respond to a payment dispute; or to resolve tolls, violations or damage connected with your rental. We do not sell your personal information. If we change payment processors, we will update this policy before sharing information with the new one.
Text messages
By providing a mobile number you agree to receive transactional messages about your reservation. Promotional messages are sent only with your separate consent. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help.
Your choices
You may request access to, correction of, or deletion of your personal information by emailing info@nationvanrentals.com. We retain reservation records as required for legal, accounting and insurance purposes.
You can ask us to remove a saved card at any time by emailing info@nationvanrentals.com or calling 813-998-7708. Stripe keeps payment records as the law and card-network rules require.
Contact
Nation Van Rentals · info@nationvanrentals.com · 813-998-7708