Rental Requirements & Policies

What to bring to pickup

A valid, unexpired driver's license for every driver. Every driver must ordinarily be 21 or older, approved and listed on the rental agreement before driving.
An accepted payment card for the $1,000 security hold. A credit or debit card in the renter's name — or an approved company or third-party card with proper authorization. Prepaid cards are not accepted for the hold.
Approved proof of qualifying automobile liability insurance that covers the rental, or an approved alternative liability policy. Proof must be verified before the vehicle is released.

Drivers, licenses and travel

Every authorized driver must ordinarily be at least 21. Drivers younger than 21 may be accepted only through advance written approval and separately quoted terms; an under-21 exception is never promised in advance.
Every driver must hold a valid regular driver's license and be listed as an authorized driver on the rental agreement before driving. No CDL is required for the 12- and 15-passenger rental vans.
Additional drivers: $25 one-time per additional driver (not a daily fee).
Valid foreign driver's licenses may be accepted with a passport and, when necessary, an English translation or International Driving Permit. Acceptance is subject to identity and insurance verification.
Expired licenses, suspended licenses and learner's permits are not accepted.
Approved travel is limited to the United States. Travel to Canada or Mexico is prohibited. You must notify Nation Van Rentals and obtain approval before taking the vehicle outside the pickup state; unlimited mileage does not replace this approval.

Insurance and the optional Loss Damage Waiver

The renter must provide qualifying personal automobile liability insurance that covers the rental, verified before the vehicle is released. Credit-card rental benefits may supplement qualifying personal insurance but are not represented as automatically replacing liability insurance; they are considered only when written benefit terms demonstrate the required coverage.

If the renter does not have qualifying personal insurance, the vehicle may be released only when an approved alternative liability policy is obtained and verified. An approved alternative-liability provider is not yet connected. Its provider, price and coverage are not published or quoted until Nation Van Rentals connects one — we do not invent them.

Loss Damage Waiver (LDW) — $25 per rental day per van, optional. LDW may be purchased for eligible damage to the Nation Van Rentals vehicle. It is not liability insurance and does not cover injuries or damage to third parties, and purchasing LDW alone is not sufficient when liability coverage has not been verified. Subject to the signed LDW terms, LDW may limit what you owe for eligible damage to the vehicle to $2,500. LDW has important exclusions — see the Loss Damage Waiver terms for the full summary and exclusions.

LDW exclusions (summary)

LDW does not apply to, among other things: unauthorized drivers; prohibited use; illegal, reckless or impaired driving; intentional damage; false or misleading information; failure to report an incident immediately; failure to cooperate with nation van rentals, police or insurers; misfueling; lost or damaged keys; interior damage; roof or overhead damage; undercarriage damage; tires, wheels and glass; theft when keys were not properly secured or returned; use outside the approved geographic area; any other exclusion clearly disclosed in the signed ldw agreement. The complete, controlling exclusions are in the signed LDW agreement — read the LDW terms →

Payment, cards and reservation confirmation

Your estimated total is shown before you book. Availability, pricing and taxes are confirmed before any payment.
Online booking and emailed quotes are temporarily unavailable — call 813-998-7708 to reserve. The complete rental total is paid with a qualifying credit or debit card; no card details are collected or stored on this website.
Known mandatory booking charges, including any airport drop-off surcharge, are shown before payment. Taxes and any approved delivery, one-way or other quoted services are disclosed before payment.
Your reservation is confirmed once payment is complete and your van is secured.

For the security hold we accept credit and debit cards. Prepaid cards are not accepted for the hold. The card may belong to the renter or to an approved company or third party who provides proper authorization.
One-way rentals, delivery requests, multi-van bookings and custom quotes may require approval and additional charges, and are not confirmed until Nation Van Rentals approves them.

Security hold

A $1,000 security hold per van is authorized at pickup. Credit and debit cards are accepted; prepaid cards are not. The card may belong to the renter or to an approved company or third party who provides proper authorization. The hold is separate from the rental payment. If the required hold cannot be authorized at pickup, the vehicle is not released and the applicable cancellation rules apply.

On longer rentals the original authorization may expire before the vehicle is returned. You authorize Nation Van Rentals to renew or replace the security authorization when necessary; if a replacement authorization does not go through, we may require another eligible payment method. Nation Van Rentals releases the unused hold within one day after the vehicle is returned and inspected, less any authorized charges. Your financial institution controls how long released funds take to become available, and a hold on a debit card may temporarily reduce your available balance. The security hold does not limit your financial responsibility.

Miles you drive during your rental

Each van includes 100 miles per rental day. Included mileage accumulates across the rental days for that individual van, but cannot be transferred or pooled between vehicles. Additional miles are $0.95 each. Unlimited mileage is available for $65 per rental day per van and, if chosen, applies to every van on the reservation.

100 included miles per rental day per van, accumulating across the rental days for that van (three days = 300 miles per van); never pooled or transferred between vans. Unused included miles expire when the rental ends.
Additional rental miles are $0.95 per mile.
Unlimited mileage is optional at $65 per rental day and, if chosen, must be selected for every day of the rental.
Rental mileage is separate from delivery and one-way service distance. Delivery, pickup and one-way charges are quoted as their own services and never add rental miles. See Delivery and One-way.

Reservation changes and extensions

Changes requested at least 24 hours before pickup are subject to availability. The changed reservation is repriced using the rates and selections that apply to the revised reservation; there is no separate change fee.
Shortening a rental less than 24 hours before pickup does not create a refund or credit, and early returns receive no refund or credit for unused time.
Extensions must be requested and approved before the scheduled return time and are subject to vehicle availability. Approved extension days are charged at the reservation's contracted daily rental rate plus applicable daily add-ons. An extension requires updated rental documents and payment, and the security authorization may need to be renewed or replaced. An extension is not valid until Nation Van Rentals confirms it.

Late returns

There is a 60-minute grace period after the scheduled return time. Once an additional rental day is triggered, it is charged at the reservation's contracted daily rental rate plus applicable daily add-ons. The grace period does not extend the reservation or authorize continued use; extensions remain subject to approval and availability.

No-shows and late pickup

A renter who has not arrived or contacted Nation Van Rentals within 2 hours after the scheduled pickup time is considered a no-show for cancellation and refund purposes. If the vehicle remains available, we may still allow pickup later during the original reservation period; a late pickup does not extend the scheduled return time, and no refund or credit is issued for the unused time caused by a late pickup.

Vehicle substitutions

Color, make, model, trim and exact appearance are preferences and are not guaranteed. The requested passenger capacity is a reservation requirement and will be provided.

We do not substitute a van with fewer seats than the reserved passenger capacity unless you give written approval. If the required capacity cannot be provided, you may cancel for a full refund.
If a reserved high-roof vehicle is unavailable and you accept a standard-roof replacement, Nation Van Rentals will refund the actual high-roof upgrade amount paid for the affected rental days. The replacement vehicle must still satisfy the reserved passenger capacity. If you decline the qualifying replacement, the applicable full-refund option remains available.

If a vehicle is unavailable or breaks down

If Nation Van Rentals must cancel because no safe vehicle is available, we refund all amounts paid.
If a mechanical failure not caused by the renter makes the vehicle unusable, we arrange and pay for authorized roadside service or repair and, when available, provide a replacement vehicle. If a replacement is unavailable, we provide a prorated refund or reservation credit for the unusable rental time.
We do not promise reimbursement for hotels, airfare, missed events, lost income or other consequential expenses unless separately approved by Nation Van Rentals.

Accidents, damage, repairs and roadside

Accidents, theft and damage must be reported to Nation Van Rentals immediately. A police report is required when applicable, including collisions involving injuries, theft, or another vehicle or person.
You may not authorize repairs without our approval — the only exception is immediate action reasonably necessary to protect people or property in an emergency. Whenever it is safe to do so, contact our 24/7 support line before arranging towing, repairs or roadside assistance.
Mechanical failures not caused by the renter are handled and paid by Nation Van Rentals when service is authorized. Driver-caused roadside calls — such as lost keys, lockouts, dead batteries from customer use, misfueling and similar preventable events — are charged at the actual service cost plus a $50 administrative fee.
Lost or damaged keys are charged at the actual replacement, reprogramming and any necessary towing cost plus a $100 administrative fee.

Fuel

Return the vehicle with the same fuel level documented at pickup. Most vans are provided with a full tank. If the vehicle is returned below the pickup level, you are charged the actual replacement fuel cost plus a $35 refueling service fee.

Tolls, citations and violations

The renter is responsible for tolls, parking charges, citations and traffic violations incurred during the rental, even if Nation Van Rentals receives the notice after the rental ends. Tolls are charged at the actual amount plus a $25 administrative fee per rental or consolidated toll invoice — not per individual toll. Traffic and parking violations are charged at the actual amount plus a $50 administrative fee per notice.

Post-rental charges

Under the signed rental and payment authorization, Nation Van Rentals may charge verified post-rental amounts — for example fuel, excess mileage, tolls, citations, cleaning, damage, keys, towing, roadside service and late returns — using your authorization on file. Supporting records are maintained and made available to you on request.

Cleaning and prohibited smoking

A $45 standard cleaning fee applies on every rental and is included in your total before payment. It covers normal post-rental cleaning only; excessive-cleaning and damage charges are separate. Smoking and vaping are prohibited in every Nation Van Rentals vehicle.

Excessive cleaning	Charge
Excessive dirt, trash, food, spills or heavy cleaning	up to $150
Severe stains, excessive pet hair/odor or professional detailing	up to $300
Smoking or vaping odor/residue	up to $450
Bodily fluids, biohazards or extraordinary remediation	actual documented professional cost
Burns, permanent stains, damaged upholstery and other physical damage	handled as vehicle damage

Additional charges are supported by photographs, inspection records, vendor invoices or other reasonable documentation.

Pets and service animals

Pets are permitted when properly crated. There is no automatic pet fee; you remain responsible for excessive hair, odor, stains, cleaning or physical damage caused by an animal. Legally protected service animals are exempt from pet restrictions and pet fees, and no documentation is required for a service animal; customers may still be responsible for actual damage caused by an animal.

Prohibited uses

The following are prohibited: towing, racing or speed contests, off-road use, rideshare use, subrenting, use by unauthorized drivers, illegal activity, impaired or reckless driving, overloading beyond rated passenger or weight capacity, travel outside the approved geographic area, and any use prohibited by the signed rental agreement.

One-way rentals, delivery, multiple vans and custom quotes

One-way rentals and delivery both require prior approval and are priced from the same distance schedule; we show the complete quote and obtain your approval before charging any amount. One-way details → · Delivery details →
Long-term and multi-van customers may request a custom quote. We do not advertise or guarantee a specific discount percentage, and you can always book at the published rates when no custom quote is issued. A custom quote is not final until Nation Van Rentals approves it in writing.

Cancellations, refunds and reservation credits

See the Cancellation & Reservation-Credit Policy. In short: a full refund is available when you cancel within 24 hours after booking and pickup is more than 24 hours away. After that refund window, for eligible cancellations made at least 24 hours before the scheduled pickup time, the amount paid will be issued as Nation Van Rentals reservation credit with no cancellation fee. Cancellations less than 24 hours before pickup, no-shows and early returns receive no refund or credit.

This website gives an overview. Complete operational, liability, payment and exclusion terms are in the signed rental agreement and the Loss Damage Waiver terms. If any summary on this website differs from the signed rental agreement, the signed rental agreement controls. Nothing here limits any rights you have under applicable law.