Effective date: September 21, 2026
Reservations
An online reservation is confirmed when payment of the rental total is completed in the secure card fields provided by our payment processor, Stripe, on this website, and your van is secured. Online payment is available only for eligible trips; for other trips, reservations are made by phone with our team. If your booking needs our approval (for example when a one-way rental, delivery or collection can't be priced automatically), no payment is taken until it is approved. An estimate or emailed quote is not a reservation and holds no vehicle. One-way rentals are subject to availability and carry a separate one-way fee, priced from the distance schedule and shown before you pay. One-way, delivery and collection requests that can't be priced automatically, larger multi-van bookings that we can't hold online, and custom quotes require approval by Nation Van Rentals and are not confirmed until approved. The Rental Requirements & Policies and the Cancellation & Reservation-Credit Policy form part of these terms.
Rental agreement controls
Every rental is governed by the Rental Agreement and Driver Waiver the renter and each driver sign — online before pickup, or on paper. If any summary on this website differs from the signed rental agreement, the rental agreement controls.
Vehicles
Vehicle make, model, color, roof height, features, seating configuration and exact appearance may vary based on location, rental dates and availability.
Accuracy of information
You agree to provide accurate renter, driver and contact information and to keep it current for the duration of your rental.
Payments, cards and security hold
Online payments are processed by our payment processor, Stripe: you enter your card in Stripe's secure fields on this website, and card details are never stored on this website. If you authorize us to save your card for a rental when you pay online, Stripe keeps the card on file, and Nation Van Rentals may use it only as described under Your card on file for this rental in the Rental Requirements — for that rental's security hold and the charges due under the Rental Agreement for that rental, not for other rentals; you can ask us to remove it at any time. A security hold may be required. The amount will be confirmed before authorization. Any unused amount is released after return and inspection, subject to the rental agreement and your bank’s processing time. For the security hold we accept credit and debit cards but not prepaid cards; the card may belong to the renter or an approved company or third party with proper authorization. The hold is separate from the rental payment. Under the signed rental and payment authorization, Nation Van Rentals may charge verified post-rental amounts (such as fuel, tolls, citations, cleaning, damage, keys, roadside and late returns). This authorization does not waive any legal dispute or chargeback rights you may have.
Website content
Content on this website is provided for information about Nation Van Rentals services and may be updated at any time. Some vehicle and facility images are renderings or illustrative images rather than photographs of a specific Nation Van Rentals vehicle or facility; these are disclosed with a small caption beneath the relevant image or image group. You may not copy, scrape or reuse site content without permission.
Contact
Questions about these terms: info@nationvanrentals.com.