Frequently asked questions

Yes. Pickup is available 24 hours a day, 7 days a week at every Nation Van Rentals location, and customer support is available 24/7. Our offices are not continuously staffed; pickup is arranged in advance, and your reservation confirmation email includes pickup instructions. Pickup times at the Tampa Airport Area facility (A1 Express) are confirmed with your reservation.

Yes. Rental customers arriving by air can use our complimentary 24/7 shuttle from the airport to their NVR pickup location. This service is available at all NVR locations. Shuttle pickup instructions are included in your reservation confirmation email. The shuttle runs from the airport each location is tied to (listed on every location page). It takes you to your pickup location; from there you drive your rental van.

Nation Van Rentals has 28 locations across the United States, each tied to a major airport: Tampa, FL (TPA); Orlando, FL (MCO); Miami, FL (MIA); Fort Lauderdale, FL (FLL); Sarasota–Bradenton, FL (SRQ); Atlanta, GA (ATL); Charlotte, NC (CLT); Raleigh, NC (RDU); Washington, D.C. (IAD); Baltimore, MD (BWI); Nashville, TN (BNA); New Orleans–Metairie, LA (MSY); Dallas, TX (DFW); Houston, TX (IAH); San Antonio, TX (SAT); Austin, TX (AUS); Kansas City, MO (MCI); Chicago, IL (ORD); Indianapolis, IN (IND); Columbus, OH (CMH); Phoenix, AZ (PHX); Las Vegas, NV (LAS); Salt Lake City, UT (SLC); Denver, CO (DEN); Los Angeles, CA (LAX); San Diego, CA (SAN); San Francisco, CA (SFO); and Seattle, WA (SEA). Van pickup is available 24/7 at every location; pickup times at the Tampa Airport Area facility (A1 Express) are confirmed with your reservation. All 28 locations →

Choose your location, dates and van on this website to see your estimated total. If online payment is available for your trip, confirm your reservation and pay securely on the Confirm step — payment details go directly to Stripe, our payment processor. Otherwise, or if you prefer, call 813-998-7708 (24/7) to book. Your reservation is confirmed once payment is complete and your van is secured.

Your reservation is confirmed once payment is complete and your van is secured; we then email your confirmation and a payment receipt. An estimate or emailed quote is not a reservation and holds no vehicle. Your reservation confirmation email includes pickup instructions.

Stripe, our payment processor. You enter your card in Stripe's secure fields on our website; card details go directly to Stripe and are never stored on this website. Privacy Policy →

Online payment is offered only for trips our reservation system can confirm in full online, including taxes, van availability and any approvals. If secure payment isn't offered for your trip on the Confirm step, call 813-998-7708 (24/7) to book; our team confirms your taxes and total before you pay.

The box is never pre-selected. If you tick it when you pay online, Stripe keeps your card on file for this rental only: we may use it for this rental's security hold and for charges due under your Rental Agreement for this rental — for example extensions, fuel, mileage, tolls at their actual amount, traffic and parking violations, or loss or damage within your responsibility. We don't use it for other rentals. Each charge is itemized and receipted by email, and you can ask us to remove the card. Your card on file for this rental →

One passenger van, set up for 12 or 15 people, at one rate. High roof: Add $95/day per high-roof van for the first 6 days, then $55 for each additional day. Subject to availability. Vehicles may be black or white based on availability. Color is not guaranteed. Vehicle make, model, color, roof height, features, seating configuration and exact appearance may vary based on location, rental dates and availability.

Same van, same base rate. Seats up to 15, including your driver. Tell us how many people are riding and we set the van up for 12 or 15, subject to availability. Luggage room depends on how many seats are used. The 12-passenger setup is ideal for groups wanting passenger capacity with additional room for luggage; the 15-passenger setup is ideal for maximizing passenger capacity. With all 15 seats in use, luggage space is limited: for 13–15 riders with checked bags, plan on packing light, choose the high roof (it may leave more room to stack bags, depending on the vehicle), or reserve a second van. Passenger and luggage guidance →

Yes, in the high-roof category. High-roof options include Ford Transit and Mercedes-Benz Sprinter vans, subject to location and availability. High-roof reservations are for the vehicle category; a specific make or model is not guaranteed. Every van is set up for 12 or 15 passengers.

Nation Van Rentals charges, per van: $249 for 1 day, $199 per day for 2–4 days and $175 per day for 5–7 days. Additional days are $135 each for Days 8–15, then $90 each from Day 16 — those rates apply only to the additional days, never to the whole rental (15 days = $2,305 and 30 days = $3,655 per van in base rent). A $45 cleaning fee applies per van on every rental and is included in your estimate; taxes are calculated when your reservation is finalized.

A security hold may be required. The amount will be confirmed before authorization. Any unused amount is released after return and inspection, subject to the rental agreement and your bank’s processing time. It is separate from the rental payment and from any LDW deductible, and a hold on a debit card may temporarily reduce your available balance.

For one van, a 7-day rental is $1,225 in base rent ($175 per day for 5–7 days) plus the mandatory $45 cleaning fee — $1,270 per van — plus taxes and any optional extras. The Airport Location Fee ($65 per van, per rental) is also added, except for a Tampa–Fletcher pickup or direct delivery to your address. The rate is the same whether the van is set up for 12 or 15 passengers.

100 miles per rental day per van. The allowance accumulates across the rental days for that individual van — a 3-day rental includes 300 miles per van — but is never pooled or transferred between vans. Additional miles are $0.95 each, or you can add unlimited mileage for $65 per day per van (it applies to every van on the reservation).

Our base rental schedule and standard company requirements are the same at every location. Any Airport Location Fee, taxes, availability and legally required location-specific terms depend on your pickup spot. Taxes are calculated for your pickup location when your reservation is finalized.

No. You or another approved driver listed on your rental agreement drives the van. Nation Van Rentals rents self-drive 12- and 15-passenger vans; a chauffeur is not included.

Yes — you must provide qualifying automobile liability insurance that covers the rental, verified before the vehicle is released. Credit-card rental benefits may supplement it but are not treated as automatically replacing liability insurance. Optional LDW costs $25 per rental day per selected van. You pay the first $1,000 of eligible loss. NVR then waives up to the next $1,500. You remain responsible for eligible loss above $2,500 and for excluded losses. The deductible and maximum waiver apply once per selected van per rental and are shared with an approved replacement van. LDW is not insurance and does not provide third-party liability coverage. It does not replace your liability coverage. See the full LDW terms →

Every authorized driver must ordinarily be at least 21. Drivers younger than 21 may be accepted only through advance written approval and separately quoted terms; an under-21 exception is never promised in advance. Every driver must hold a valid regular driver's license (no CDL is required) and be listed as an authorized driver on the rental agreement before driving. Rental requirements →

No. A regular valid driver's license is sufficient — no CDL is required for the standard 12- and 15-passenger rental vans. Every driver must ordinarily be 21 or older, approved and listed on the rental agreement. Additional drivers are $25 each (a one-time fee).

You may request a full refund by emailing NVR within 24 hours after making your reservation, provided your scheduled pickup is still more than 24 hours away when we receive your email. Reservations made within 24 hours of pickup do not qualify for this refund window. We use the time NVR receives your email to determine eligibility. After this window, our standard cancellation and reservation-credit policy applies. A phone call or text alone does not meet the email requirement for this window. Under the standard policy, for eligible cancellations made at least 24 hours before the scheduled pickup time, the amount paid will be issued as Nation Van Rentals reservation credit with no cancellation fee. A credit expires 12 months after issuance, is nontransferable, can be used across multiple reservations (any remaining balance stays until the original expiration) and is not redeemable for cash. Cancellations less than 24 hours before pickup, no-shows and early returns receive no refund or credit. Full policy →

Approved travel is limited to the United States; travel to Canada or Mexico is prohibited. If you plan to leave the pickup state, notify us in advance, disclose your destination states and obtain prior approval. Unlimited mileage does not replace this approval.

There is a 60-minute grace period after the scheduled return time. After that, one additional rental day is charged at the contracted extension or late-day rate plus applicable daily add-ons shown in your rental agreement. Extensions must be approved in advance and are not valid until we confirm them.

Pets are permitted when approved and properly crated, with no automatic pet fee; you are responsible for any excessive hair, odor, stains or damage. Service animals are exempt from pet restrictions. Smoking and vaping are prohibited in every vehicle.

One-way rentals are available between any two of our locations, subject to availability. They carry a separate one-way fee, priced from our distance schedule and shown before you pay. A one-way trip that can't be priced automatically is confirmed by our team before any amount is charged. One-way details →

Door-to-door delivery (drop-off at the start) and collection (pickup at the end) are optional, priced per van by road distance, and shown before you pay. Delivery and collection are priced as two separate legs by road-driving distance, per van. Choose your address from the suggestions at the Options step (pickup at least 24 hours away) and the price is included in your total; if an address can't be priced automatically, our team confirms the distance and price with you before payment. They can be added to your online estimate when pickup is at least 24 hours away, and they are separate from the complimentary airport shuttle for rental customers arriving by air. Distance rates →